Privacy Policy

1. About this policy

This Privacy Policy explains how S.S Cab Service, Sakleshpur, Karnataka (“we”, “us” or “our”) handles personal information when you visit this website, contact us, or prepare a cab enquiry through our contact page.

We handle personal information in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 and the rules made under it, as they apply to us from time to time.

Business contact: Near KSRTC Bus Stand, BM Road, Sakleshpura, Karnataka 573134. Phone: +91 9449461522 / +91 8861340876.

2. Information you may provide

When you use the cab enquiry form, you may enter the following information:

• Your name.
• Pickup and drop locations.
• Requested travel date.
• Preferred vehicle and passenger count.
• Additional details you choose to include in the notes field.

You can also contact us directly by phone or WhatsApp. Information you choose to share in those conversations may include your contact details and trip requirements.

This website does not ask for payment card details, bank details, passwords or government ID numbers. Please do not include them in the notes field or in your enquiry message.

3. How the enquiry form works

The enquiry form on this website does not submit your details to a booking database or to a server operated by this website. When you submit the form, your browser prepares a message and opens WhatsApp with the message text filled in.

You choose whether to send that message. If you send it, the information is handled by WhatsApp and made available to the S.S Cab Service WhatsApp account. By sending the message, you consent to our using the details in it for the purposes described in this policy. Please review the message before sending it.

Opening WhatsApp does not itself confirm a cab booking. A booking is confirmed only after we communicate our acceptance to you.

4. Why information is used

We use the information you provide to:

• Respond to enquiries and provide fare or availability information.
• Understand your pickup, destination, date and vehicle requirements.
• Coordinate, confirm and provide requested transport services.
• Communicate with you about changes, delays or issues relating to an enquiry or booking.
• Maintain business records and meet legal, safety or accounting requirements.

We do not use your enquiry details for unrelated purposes without your consent.

5. Third-party services, cookies and hosting

This website uses services provided by other companies. These services may process technical information such as your IP address, browser details or device information when their resources load, and some of that processing may take place on servers outside India.

• WhatsApp: Used to open and send booking enquiries. WhatsApp is operated by Meta. See the WhatsApp Privacy Policy.
• Google Maps: An embedded map is displayed on the Contact page. Loading or interacting with the map may involve Google processing information. See Google’s Privacy Policy.
• Google Fonts: Fonts are loaded from Google Fonts. Your browser connects to Google’s servers to retrieve them. See Google Fonts privacy information.
• Website hosting: Our hosting provider may keep standard server logs, such as IP address, browser type and pages requested, to run and secure the website.

This website does not use advertising or analytics tools of its own. Google Maps and Google Fonts may use cookies or similar technologies under their own policies. These third-party services operate under their own terms and privacy practices, and we do not control their independent processing.

6. Storage, access and sharing

The website’s enquiry form does not create a booking record on a server operated by this website. If you send an enquiry through WhatsApp or contact us by phone, we may keep the resulting conversation or details in our communication and business records.

We do not sell or rent your personal information. Access to enquiry details is limited to the people who need it to respond to you or provide the requested service, such as the staff and drivers involved in your trip. We may disclose information where required by applicable law or where reasonably necessary to address a service, safety or legal issue.

7. Security and retention

We take reasonable security measures to protect information handled by the business. No method of electronic communication or storage can be guaranteed to be completely secure.

We keep enquiry and booking information only for as long as reasonably necessary for the purpose for which it was collected, including business-record and legal requirements, and then delete or dispose of it securely.

8. Your rights and choices

Subject to applicable law, you may:

• Ask for a summary of the personal information we hold about you and how it is used.
• Ask us to correct, complete or update inaccurate information.
• Ask us to erase your information, unless we need to keep it for a legal or business-record purpose.
• Withdraw your consent at any time by telling us, after which we will stop using your information for that purpose, except where the law requires or allows us to keep it.
• Raise a grievance about how your information has been handled.
• Nominate another person to exercise these rights on your behalf if you die or become unable to do so.

To make a request, call +91 9449461522 or +91 8861340876, or message us on WhatsApp. We may need to verify your identity first, and we will respond within a reasonable time and within any period set by law. Once the relevant provisions of the Digital Personal Data Protection Act, 2023 are in force, you may also complain to the Data Protection Board of India after first raising the matter with us. You may also choose not to use the enquiry form and contact us by phone instead.

9. Grievances and contact

For any question about this policy or the handling of your personal information, contact S.S Cab Service at Near KSRTC Bus Stand, BM Road, Sakleshpura, Karnataka 573134, by phone on +91 9449461522 or +91 8861340876, or on WhatsApp.

10. Children

This website and its cab enquiry service are intended for people arranging transport, not for children to submit personal information independently. We do not knowingly collect personal information directly from anyone under 18. A parent or guardian should make enquiries and provide any necessary travel details for a child. If you believe a child has sent us personal information, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy when our services, website features or legal requirements change. The latest version will be published on this page with its updated date.